Returns and Refunds

Returns and Refunds Policy

Effective date: 08-08-2026
Last updated: 08-08-2026

This Returns and Refunds Policy applies to purchases from MMG ENGINEERING FZC (“MMG Engineering”, “we”, “us” or “our”) through our website and online store (the “Store”). It should be read with our Terms of Service, Shipping Policy and any quotation, drawing, specification, order confirmation or other written terms issued for a particular order (the “Order Documents”).

Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded or limited. If applicable law gives you more favourable rights than this Policy, those rights will apply.

1. Our 30-day return policy

You may request a change-of-mind return of an eligible standard product within 30 calendar days after receiving it.

To qualify under this voluntary 30-day policy, the product must:

• be a standard product that is not made to order, customised, personalised or specially manufactured;

• be unused, uninstalled and in the same condition in which you received it;

• not have been painted, plated, upholstered, sanded, cut, drilled, trimmed, bonded, glued or otherwise altered;

• include all components, accessories and documents supplied with it;

• be returned in its original packaging, where reasonably possible; and

• be accompanied by the receipt, order confirmation or other proof of purchase.

Opening the packaging and carrying out a reasonable visual or non-destructive fitment check will not by itself make a product ineligible. You must not permanently install, finish or alter a product until you have confirmed that it is the correct product and is suitable for the intended application.

Business, distributor, reseller, prototype-development and production orders may be subject to different return terms stated in the applicable Order Documents.

2. How to request a return

Before sending anything back, email mmg3dengineering@gmail.com with the subject line “Return Request – Order your order number”. Please include:

• your name and order number;

• the product you wish to return;

• the reason for the return; and

• photographs or video where the product is damaged, incorrect, defective or has a fitment issue.

If the return is eligible, we will issue return authorisation and provide the return address and packing and shipping instructions. Depending on the destination and reason for return, we may provide a return shipping label or ask you to use an agreed tracked shipping service.

Returns must be sent to:

The authorised return address will be provided with the return authorisation and return instructions.

Do not send a return to our registered office or any production partner unless we have instructed you to do so. Products sent without prior return authorisation, sent to the wrong address, or sent cash-on-delivery may be refused. Return authorisation confirms only that we are willing to receive and inspect the product; it does not guarantee that a refund will be approved.

Unless we give a different period in writing or mandatory law requires otherwise, you must dispatch an authorised return within 14 calendar days after receiving our return instructions.

3. Cancellations before dispatch

Contact us as soon as possible if you wish to cancel or change an order.

• A standard-product order may be cancelled before dispatch if it has not already been processed in a way that makes cancellation impracticable.

• A made-to-order, customised or specially manufactured order may ordinarily be cancelled only before we commit materials, begin design or production work, or incur non-cancellable third-party costs.

• If we agree to cancel a custom order after work has begun, we may deduct the reasonable value of authorised work completed, materials committed and non-cancellable third-party costs, to the extent permitted by law and disclosed or agreed for the order.

Any mandatory cancellation right remains unaffected.

4. Products not returnable for change of mind

The following are not eligible for a change-of-mind cancellation or return, except where we expressly agree otherwise:

• products made to order or manufactured only after your order is accepted;

• products made, adapted or finished to your specifications, measurements, vehicle details, selected configuration or other individual choice;

• personalised, one-off, prototype or special-order products;

• products manufactured or developed from a customer-supplied sample, scan, drawing, CAD file, photograph, specification or approved design;

• design, scanning, engineering, prototyping and other services once performance has begun with your authorisation;

• products that have been installed, used, painted, plated, upholstered, sanded, cut, drilled, trimmed, bonded, glued, damaged or otherwise altered after delivery;

• sale, clearance or final-sale products where the restriction was disclosed before purchase; and

• gift cards.

These exclusions apply only to change-of-mind requests. They do not remove any right you may have where a product or service is defective, damaged, incomplete, incorrect, misdescribed, materially non-conforming or otherwise subject to a mandatory legal remedy.

If you are unsure whether an item is returnable, contact us before ordering or beginning any installation or finishing work.

5. Damaged, incorrect, defective or non-conforming products

Please inspect your order promptly after delivery. If the package or product arrives damaged, keep the product, all packaging and the shipping label, and contact us as soon as reasonably possible. Reporting visible transit damage within 48 hours helps us preserve a claim against the carrier, but a later report will not remove any right that cannot lawfully be waived.

Contact us promptly if a product or service is:

• defective or damaged;

• incomplete or the wrong item;

• materially different from its description or the agreed specification;

• outside an agreed manufacturing tolerance; or

• otherwise not in conformity with an applicable legal requirement.

Please include clear photographs or video and a description of the issue. For a fitment concern, we may also reasonably ask for the vehicle model, year, chassis or VIN details, market specification, left- or right-hand-drive configuration, relevant measurements, photographs of the installation area and confirmation of any vehicle modifications.

Do not install, paint, plate, bond, cut, drill, trim or otherwise alter a product that you believe is incorrect or defective, other than carrying out a reasonable non-destructive inspection or fitment check. An alteration does not automatically eliminate a valid claim, but it may affect the available remedy to the extent that it caused the issue or prevents us from reasonably verifying it.

Depending on the circumstances and applicable law, we may inspect the product and provide an appropriate remedy, which may include repair, re-performance, replacement, price reduction or refund. For an accepted claim caused by our error or by a defect or transit damage for which we are responsible, we will provide a return label where reasonably available or reimburse reasonable agreed standard return-shipping costs.

Please obtain our written agreement before incurring removal, reinstallation, repair, finishing or other third-party costs. We do not approve unverified third-party costs in advance unless required by law or expressly agreed in writing.

6. Manufacturing characteristics and raw-finish products

Some MMG Engineering products are additively manufactured, cast, machined or hand-finished, and some are intentionally supplied in a raw or preparation-ready condition. Minor layer lines, witness marks, support-removal marks, colour or texture variation, shrinkage, surface variation or other normal process characteristics are not defects where they are consistent with the product description, approved sample and applicable tolerances.

If a characteristic materially exceeds the agreed description, approved sample or applicable tolerance, contact us under Section 5. A disclosed process characteristic does not excuse a genuine manufacturing defect or other legal non-conformity.

7. Incorrect product selection and fitment

You are responsible for reviewing the product description and providing accurate vehicle and application information. If you order the wrong standard product or provide incorrect or incomplete information, the product may be returned only if it qualifies under Section 1, and you will ordinarily bear the return-shipping cost.

If we send a product other than the one ordered, materially misdescribe compatibility, or recommend a product based on accurate information that you supplied and it does not conform to that recommendation, contact us under Section 5.

8. Exchanges

We do not ordinarily process direct exchanges. The quickest way to obtain a different eligible product is to request a return and, once the return is approved, place a separate order for the replacement.

Replacement of a defective, damaged, incomplete, incorrect or non-conforming product is handled under Section 5 and is not treated as a change-of-mind exchange.

9. Return shipping, packaging and customs

For an eligible change-of-mind return:

• you are responsible for the return-shipping cost;

• you must pack the product securely and use a tracked and appropriately insured service suitable for the product’s value;

• you remain responsible for the product until it is delivered to the authorised return address, subject to any different allocation of risk required by law; and

• original delivery, express-delivery, insurance, customs, import-duty, tax and clearance charges are not refundable by us unless applicable law requires otherwise.

For an international return, you must complete customs documents accurately and identify the shipment as returned merchandise where appropriate. Do not undervalue or falsely describe the contents. We may deduct an avoidable customs, carrier, storage or handling charge caused by inaccurate documentation or an unauthorised return, to the extent permitted by law.

Customs duties and import taxes paid directly to a government, carrier or customs broker are outside our control. You may need to request any available refund directly from the relevant authority or service provider.

Refusing delivery, failing to collect a shipment or failing to pay import charges does not automatically create an accepted return. Where permitted by law, we may deduct reasonable unrecoverable outbound, return, customs and storage costs from any amount otherwise refundable.

10. Inspection and refunds

We will notify you after we receive and inspect the returned product and tell you whether the refund has been approved, partially approved or refused, with the reason where applicable.

For a qualifying return under our voluntary 30-day policy, we may reduce or refuse the refund where the product is used, altered, damaged, incomplete or returned in a condition inconsistent with Section 1. This does not affect the separate rules for a mandatory statutory return, including any legally permitted deduction for diminished value.

If approved, the refund will be issued to the original payment method within 10 business days after approval, unless applicable law requires an earlier refund. We will not charge a refund fee, although your bank, card issuer or payment provider may take additional time to post the credit or may apply its own currency-conversion treatment.

For a voluntary change-of-mind return, the refund ordinarily covers the product price only. Original delivery charges and any express-delivery supplement are not refundable unless applicable law requires otherwise. For a defective, damaged, incorrect or non-conforming product, refundable delivery and return costs will be handled as required by applicable law.

If more than 15 business days have passed since we confirmed that a refund was issued, contact mmg3dengineering@gmail.com with your order number.

11. European Union and EEA consumers: statutory right of withdrawal

If you are a consumer and the goods are delivered into the European Union or European Economic Area, applicable law may give you a statutory right to withdraw from an eligible online purchase without giving a reason. This right is separate from, and may operate alongside, our voluntary 30-day policy.

For eligible goods:

1. You must clearly tell us that you wish to withdraw within 14 calendar days after the day you, or a person nominated by you other than the carrier, receives the goods.

2. You may notify us by emailing mmg3dengineering@gmail.com. You do not need to use a particular form, but your statement must clearly identify the order and your decision to withdraw.

3. You must send the goods back without undue delay and no later than 14 calendar days after notifying us of your withdrawal.

4. You are responsible for the direct cost of returning the goods unless we agreed to bear that cost, failed to tell you before purchase that you would bear it, or the goods are defective or non-conforming and applicable law places the cost on us.

5. We will reimburse eligible payments, including the cost of the least expensive standard delivery option that we offered, without undue delay and no later than 14 days after you notify us. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first.

6. Reimbursement will be made using the original payment method unless you expressly agree otherwise, and you will not incur a fee from us for the reimbursement.

7. You may inspect the goods only as necessary to establish their nature, characteristics and functioning. We may make a legally permitted deduction for diminished value caused by handling beyond what is reasonably necessary for that inspection.

The statutory right of withdrawal does not ordinarily apply to goods made to your specifications or clearly personalised. It also may not apply to fully performed services where performance began with the required consent and acknowledgement. These withdrawal exceptions do not remove your rights if the goods or services are defective, misdescribed or otherwise non-conforming.

EU and EEA countries may provide additional or more favourable national rights. Those mandatory rights remain unaffected.

12. Contact us

Questions, return requests and complaints may be sent to:

MMG ENGINEERING FZC
Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: mmg3dengineering@gmail.com

13. Changes to this Policy

We may update this Policy by posting a revised version with a new “Last updated” date. Changes apply prospectively and do not reduce rights that arose under an order placed before the revised version took effect, unless applicable law requires otherwise.