Shipping Policy

Shipping Policy

Effective date: 08-08-2026
Last updated: 08-08-2026

This Shipping Policy applies to products purchased from MMG ENGINEERING FZC (“MMG Engineering”, “we”, “us” or “our”) through our website and online store (the “Store”). It should be read with our Terms of Service, Returns and Refunds Policy, and any quotation, drawing, specification, order confirmation or other written terms issued for a particular order (the “Order Documents”).

Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded or limited. If applicable law gives you more favourable rights than this Policy, those rights will apply.

1. Where we ship

We ship within the United Arab Emirates and to many international destinations, subject to carrier availability, import restrictions, sanctions, product restrictions and serviceable-address requirements.

The destinations available for a particular product will normally be shown at checkout. If checkout does not offer delivery to your location, contact mmg3dengineering@gmail.com before placing an order. We may be able to provide a manual shipping quotation, but we do not guarantee that every product can be shipped to every destination.

Products may be manufactured or fulfilled by approved production partners and, where disclosed or operationally necessary, may be dispatched directly from one of those partners. Unless the Order Documents expressly identify another seller, MMG Engineering remains the seller responsible for your order.

2. Processing and production lead times

Processing or production time is separate from transit time.

In-stock products are normally prepared for dispatch within the period stated on the product page, at checkout or in the order confirmation. Many MMG Engineering products are made to order, customised, finished, inspected or sourced specifically for an order. Their production lead time begins only after:

• cleared payment or the agreed deposit has been received;

• all required vehicle, application and delivery information has been provided;

• any drawing, sample, colour, finish or design approval has been completed; and

• any other condition stated in the Order Documents has been satisfied.

Where a product page or Order Document gives a lead time—for example, 10–14 days—that is an estimated production period before dispatch unless we expressly state that it includes delivery or guarantee a delivery date. Business days exclude UAE public holidays and the applicable weekend days of MMG Engineering and the relevant production or delivery provider.

Orders placed after our cut-off time, on a weekend or on a public holiday begin processing on the next applicable business day. We may place an order on hold while awaiting payment verification, compatibility information, design approval, import information or a response reasonably required to complete the order. We will contact you if action is required.

3. Shipping rates and available services

Available delivery services and the amounts payable to us will be displayed at checkout or stated in the Order Documents before the order is completed. Shipping charges may depend on:

• destination and postal code;

• parcel size, weight and declared value;

• carrier and service level;

• tracking, signature and insurance requirements;

• remote-area, oversized-item or special-handling surcharges; and

• whether an order is shipped in one parcel or several parcels.

Where checkout cannot calculate a reliable shipping charge, we may contact you with a quotation before accepting or dispatching the order. You will not be charged an additional delivery amount payable to MMG Engineering without your agreement, except for a customer-requested change or another amount permitted by this Policy and applicable law.

Any free-shipping or discounted-shipping offer is subject to the conditions shown with that offer and may exclude remote areas, oversized products, special handling and return shipping.

4. Estimated delivery times

The transit estimate shown at checkout or provided after dispatch starts when the carrier accepts the shipment. It does not include production time, order holds or customs clearance. Unless we expressly guarantee a delivery date in writing, production and transit dates are estimates rather than guarantees.

Delivery can be affected by customs inspections, incomplete address or import information, peak-season demand, severe weather, carrier disruption, public holidays, security events and other circumstances outside our reasonable control. We will provide reasonably available updates and assistance if we become aware of a material delay.

This section does not remove any mandatory right you may have where an order is not supplied within an agreed or legally required period. If an order is materially delayed, contact us so that we can investigate and, where required by applicable law, complete the order within an appropriate additional period or provide another available remedy, which may include cancellation and refund.

5. Order confirmation, dispatch and tracking

After an order is accepted, we will send an electronic order confirmation or invoice to the contact details provided. A shipping confirmation will ordinarily be sent when the order, or the first part of it, is dispatched.

Where tracking is available, the shipping confirmation will include a tracking number or tracking link. Tracking information may take a short time after carrier collection to become active. Some postal, economy, remote-area or specialist freight services may provide limited tracking.

Carrier tracking is provided for convenience and may not always update in real time. If tracking has not updated for an unusual period or shows a delivery problem, contact us with your order number.

6. Delivery address and contact information

You must provide a complete, accurate and serviceable delivery address, postcode, telephone number, email address and any information reasonably required by the carrier or customs authority. For vehicle-specific products, delivery details do not replace the separate obligation to provide accurate vehicle and application information.

Contact us immediately if you need to change an address. We cannot guarantee an address change after an order has entered production, been packed or been transferred to a carrier. For security, we may require verification before changing the country or recipient of an order.

If an address or contact detail supplied by you is incorrect or incomplete, you may be responsible, to the extent permitted by law, for reasonable and unrecoverable redelivery, return, storage, customs or address-correction charges. We are not responsible for delay caused by incorrect or incomplete customer information, except to the extent we failed to use information that you corrected in time for us reasonably to act on it.

We do not ship to a PO box, parcel locker, freight forwarder, hotel, workshop or similar location unless the selected carrier can deliver there and we accept the address. Where you nominate a freight forwarder or other independent recipient, delivery to that person or facility is treated as delivery to your authorised recipient. You are responsible for onward transport arranged independently of us, subject to rights that cannot lawfully be excluded.

7. Delivery attempts, signature and collection

Some orders may require a signature, identification, one-time code or other proof of delivery. The carrier may deliver to a person or safe location permitted by its service terms and your delivery instructions. Do not request unattended delivery for a valuable item unless you accept the associated risk to the extent permitted by law.

If no one is available, the carrier may attempt redelivery, hold the parcel for collection or return it to the sender. You are responsible for monitoring tracking and responding to a delivery notice.

Failure to collect a shipment, refusal of delivery or failure to respond to the carrier does not automatically cancel the order. If a shipment is returned for one of these reasons, we will contact you. To the extent permitted by law, any refund or redelivery may be subject to deduction or advance payment of reasonable, unrecoverable outbound, return, customs, storage and redelivery costs. This does not apply where delivery was refused because the parcel or product was damaged, incorrect or otherwise subject to a legal remedy.

8. Split shipments and combined orders

We may dispatch an order in more than one parcel where products have different production times, origins, sizes or carrier requirements. You will not be charged more than the agreed shipping amount solely because we choose to split the shipment, unless you later request a different service and agree to the additional charge.

Items in the same order may arrive on different dates and may have separate tracking numbers. Where practical, we may hold completed items so that they can be shipped together. If waiting for another item would cause a material delay, we will provide an update or seek your instructions where reasonably required.

9. International orders, customs and import charges

Unless checkout or the Order Documents expressly state that an international shipment is duties paid or that duties and taxes are included:

• the order is shipped with import duties, taxes and clearance charges unpaid;

• you are the importer of record and are responsible for complying with the destination country’s import requirements;

• you are responsible for customs duties, import VAT or sales tax, brokerage, clearance, disbursement, inspection, storage and similar charges imposed by a government, carrier or broker; and

• those amounts are not shipping charges paid to MMG Engineering and are outside our control.

Before ordering, you must check whether the product may lawfully be imported, installed and used in the destination country and whether an import licence, conformity document, tax number, national identification number, power of attorney or other document is required. We may request information needed to prepare accurate shipping or customs documents.

We will describe and value shipments accurately and will not mark a commercial order as a gift or deliberately understate its value. Customs authorities may open, inspect or delay a parcel. Customs clearance times are not included in a carrier’s estimated transit time.

If you refuse or abandon an international shipment, fail to provide required clearance information or fail to pay import charges, the shipment may be returned, stored or destroyed under the carrier’s or authority’s rules. To the extent permitted by law, we may deduct reasonable, unrecoverable outbound, return, customs, storage and handling costs from any amount otherwise refundable.

10. Restricted destinations and products

We may refuse, hold or cancel a shipment if delivering it would breach applicable law, sanctions, export controls, carrier restrictions or a government requirement, or if a carrier cannot safely or lawfully transport the product to the destination. Some coatings, adhesives, liquids, batteries, aerosols, oversized items or other regulated goods may require a specialist service or may not be eligible for international delivery.

If we cancel an order before dispatch for a restriction that is not caused by your unlawful conduct or material misrepresentation, we will refund the amount paid for the undelivered product and any related delivery charge paid to us, subject to applicable law and any authorised custom work already completed under the Returns and Refunds Policy.

11. Risk of loss and proof of delivery

For a consumer order, risk of loss or damage passes when the product is delivered to you or to a person you nominated to receive it, other than a carrier selected by us. If you independently appoint a carrier or freight forwarder that we did not offer, risk may pass when the product is delivered to that carrier or forwarder, to the extent permitted by law.

For a business order governed by an expressly agreed Incoterm, risk, cost and delivery responsibility pass in accordance with the named Incoterm and location stated in the Order Documents. If no Incoterm is expressly agreed, the risk allocation in our Terms of Service and this Policy applies.

A carrier’s delivery scan, recipient signature, photograph, one-time code or equivalent record may be used as evidence of delivery but is not conclusive where you provide credible evidence of an error. If tracking shows delivered but you cannot locate the parcel, check with other occupants, reception, building security, neighbours and any safe location identified by the carrier, then contact us promptly so that we can investigate.

12. Lost shipments

Contact mmg3dengineering@gmail.com if a tracked shipment has not arrived within the stated estimate or appears to be lost. Please include your order number and confirm the delivery address.

We may ask you to complete a non-receipt statement or provide information reasonably required for a carrier or insurance claim. We will investigate with the carrier and keep you informed. A carrier investigation does not remove or postpone any remedy that applicable law requires us to provide within a particular period.

If a shipment is confirmed lost before risk has passed to you, we will provide the remedy required by applicable law, which may include replacement or refund. If a parcel arrives after a refund or replacement has been provided, contact us before using it so that we can arrange an appropriate resolution at no additional product cost to you.

13. Damaged, incomplete or incorrect deliveries

Inspect the parcel promptly after delivery. If there is visible damage, where practical:

• photograph the outer packaging before opening it;

• record the damage with the carrier or delivery driver;

• keep the product, shipping label, internal packaging and outer packaging; and

• contact us with your order number and clear photographs or video.

Reporting visible transit damage or a missing item within 48 hours helps us preserve evidence and pursue a carrier claim, but a later report does not remove any right or remedy that cannot lawfully be waived. Do not install, paint, plate, upholster, sand, cut, drill, trim, bond, glue or otherwise alter a product that you believe is damaged or incorrect, other than carrying out a reasonable non-destructive inspection.

Damaged, incomplete, incorrect, defective and materially non-conforming products are handled under our Returns and Refunds Policy. Depending on the circumstances and applicable law, the remedy may include repair, replacement, completion, price reduction or refund. For an accepted claim caused by our error or transit damage for which we are responsible, we will provide a return label where reasonably available or reimburse reasonable agreed standard return-shipping costs.

14. Delays outside reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control, including severe weather, natural disaster, epidemic, war, civil disorder, government action, port or border disruption, customs inspection, carrier network failure, labour disruption, cyber incident, utility failure or material shortage.

We will take reasonable steps to reduce the effect of the event and provide material updates where reasonably possible. If the event continues and substantially prevents performance, either party may have a right to cancel the affected part of the order under the Terms of Service or applicable law. Any refund will take account of mandatory consumer rights and, for custom or business work, any separable work already performed or costs validly payable under the Order Documents.

15. Business and wholesale orders

Distributor, reseller, wholesale, prototype-development, production and other business orders may be subject to separate freight terms, minimum-order requirements, export packaging charges, cargo insurance arrangements and Incoterms stated in the Order Documents. If those specific written terms conflict with this Policy, the Order Documents prevail for that business order to the extent permitted by law.

16. Contact us

For shipping questions or delivery problems, contact:

MMG ENGINEERING FZC
Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: mmg3dengineering@gmail.com

Please include your order number in all shipping enquiries.

17. Changes to this Policy

We may update this Policy by posting a revised version with a new “Last updated” date. Changes apply prospectively and do not reduce rights that arose under an order placed before the revised version took effect, unless applicable law requires otherwise.